Ties of Heart Birthstone Necklace

Our Custom pieces can be personalized right on the product page. We also provide a preview of your engraving prior to purchase! Simply select your font, type in your text, and our engraving generator will automatically provide a “preview” image on the page.

Please note that our team individually designs each custom jewelry to best fit the text onto the item.

Please let us know ASAP at info@zumrajewels.com if you need to update the order.

If your order is personalized and we have not started it, we can update it for you.

If the order has already been made, we are unable to make changes/update your order.

Make sure to double check your spelling and fonts before purchase to avoid misspellings or incorrect dates!

If you need to cancel or make a change to your order, please reach out asap within 3 hours of placing the order. We will do our best to accomodate your change/cancellation. We also reserve the right to refuse or cancel any order placed.

If our shipping team has released the order, we are unable to accomodate any cancellations/changes.

Our workshop team is working around the clock to make and ship as quickly as possible, we may not be able to cancel or update your order upon request if you submit the request even within 3 hours if the items are dispatched.

Personalized items are custom made-to-order (assembled, engraved, polished, plated, and packed) so we typically take 1-2 business days for creation before we ship your piece. This timeline may vary slightly and may be longer around holidays. We will always let you know if orders are taking longer than expected!

Once your order is created, we hand over to our shipping carriers who have the following estimated shipping times based on your chosen method:

· Standard Free Shipping: 4-7 business days from shipping date (US and UK only)

· International Shipping: 10-14 business days from shipping date

· Expedited Shipping: 2-3 business days (not guaranteed) from shipping date

If you need your item sooner, please email info@zumrajewels.com and we will make every effort to expedite the production for you. (shipping charges apply)

Caring for your jewelry is crucial if you want to maintain its pristine condition and appearance. By following some simple tips, you can ensure that your favorite pieces remain in excellent shape for years to come. Please read our Jewelry Careguide.

We're sorry to hear that your jewelry has been damaged or tarnished. We stand behind the quality of our products and want you to be completely satisfied with your purchase.

If your jewelry is damaged, we recommend reaching out to our customer service team as soon as possible. They will be able to provide you with guidance on how to proceed, including potentially repairing or replacing the item.

If your jewelry has tarnished, don't worry! Our non-tarnished jewels are designed to withstand everyday wear and tear. However, if your jewelry has tarnished due to external factors such as exposure to certain chemicals or moisture, there are a few things you can do to restore its shine. Please read our Jewelry Careguide.

It is a great economical alternative to solid gold. An actual layer of gold is pressure bonded to another metal. GF is not to be confused with gold plating as it literally has 100% more gold than gold plating. GF is much more valuable and tarnish resistant. It does not flake off, rub off or turn colours. As a matter of fact, anyone who can wear gold can wear gold filled.

We work 6 days in a week, Monday - Saturday between 8:30 to 19:00 (EST). All messages will be replied within 30mins, in the order they have been received. You can reach us using our Contact Form or email us at info@zumrajewels.com

Non-personalized items: We accept returns on all US orders within 90 days.

All returns must be:

- Unworn

- Have no signs of wear or damage

- In its original condition with packaging and barcode intact (if any)

- In all original packaging (box, care kit, insert card, and pouch included)

Cost of return label will be deducted from the final refund amount unless customer pays it. Otherwise, The customer will bare return the cost.

Kindly note that all items must be sent within 7 days or the return authorization will expire and will be ineligible for future returns/exchanges.

If an order is marked as delivered per the post or delivery carrier and it was shipped correctly to the address stated per the order confirmation, we are unable to offer a refund unless we can retrieve the item back. Please reach out to our team so we can make sure to locate the order.

Personalized items:All items with custom letters, birthstones or engraving are final sale. Due to the custom nature of these items we are not able to change or refund an engraved piece unless there is an issue or mistake with the item. However, we do want you to love your Zumra Jewels, so please let us know any concerns at info@zumrajewels.com

If you wish to exchange the items you purchased for a different size or colour, please contact us. You may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at ZUMRA JEWELS. Customers also have to pay return and shipping fee plus labor for the items they wish to exchange for size, color etc unless there is a mistake caused by Zumra Jewels! Please note that custom made items cannot be refunded or exchanged as they are made specifically at your request. 

Please note in case of return of solid cross pendant necklace and bracelets the amount of $79 will be deducted for labor, handling and shipping fee. Customers who orders non-personalized solid gold items would accept this at the time of purchase. 

All earrings and piercing jewelry are final sale due to hygiene reasons.

Once an exchange or store credit is issued on an order, this cannot be changed to a future refund, exchange, or store credit.

To initiate a return or exchange, please follow the steps through our returns page.